Privacy Policy
How Veloce collects, uses, shares and protects your information — and how to delete it.
1. Who we are (data controller & operator)
Veloce (“Veloce”, “we”, “us”) is a 3D social-commerce storefront and mobile app operated by Recoup Digital LLC, doing business as “Veloce” / ShopVeloce.app — a limited liability company organized under the laws of the State of Wyoming, United States (Wyoming Secretary of State Filing ID 2026-002095271). It is available at shopveloce.app, as the Android app com.veloce.app on Google Play and as the iOS app com.shopveloce.app on the Apple App Store. Recoup Digital LLC is the data controller for the personal information described in this policy.
| Data controller & operator | |
|---|---|
| Legal entity | Recoup Digital LLC (DBA “Veloce” / ShopVeloce.app) |
| Jurisdiction | State of Wyoming, United States · Filing ID 2026-002095271 |
| Principal & mailing address | 30 N Gould St, Ste R, Sheridan, WY 82801, United States |
| Privacy requests | privacy@shopveloce.app |
| Support | support@shopveloce.app |
2. Information we collect
We collect only what the service needs to work. Specifically:
| Category | What exactly | When |
|---|---|---|
| Account & profile | Name, email address, US phone number, US shipping address (street, apartment, city, state, 5-digit ZIP), notification preferences, wallet credits and referral code. | When you create an account, check out, or edit your profile. |
| Sign-in | If you use Continue with Google or Continue with Apple, we receive your name, email and a provider user identifier from Google or Apple. We never see your Google or Apple password. Email sign-in uses one-time 6-digit codes; we store only a keyed hash of the code. | When you sign in. |
| Camera & photos | The image you choose or capture for Snap & Find visual search is sent to our server to identify matching products. Images are processed for the search and are not stored in your profile. Camera / photo-library permission is requested only when you open Snap & Find and can be revoked in your device settings. | Only when you use Snap & Find. |
| Push notifications | A device push token (Firebase Cloud Messaging on Android, APNs on iOS, or Web Push in the browser) so we can deliver order updates and the alerts you turn on. | Only after you grant notification permission. |
| Orders & payments | Items, amounts, discount codes, shipping address and phone for delivery, and Stripe identifiers (customer, checkout session, payment intent). Full card numbers never touch Veloce servers — payment details are entered on, and processed by, Stripe. | When you buy. |
| Activity | Products you like or share, Haggle offers, AI Concierge conversations, reviews you write, and anonymous usage events (product views, session id, approximate region from IP) used to run the feed and detect fraud. | While you use Veloce. |
| Device & technical | IP address, device type, operating system, app version, language, coarse location derived from IP (country / state / metro) and crash diagnostics. | Automatically. |
We do not collect precise GPS location, contacts, health data, financial account numbers, or government identifiers.
3. How we use your information
- Order fulfillment from US warehouses — passing your name, address and phone to the carrier and our US logistics partner so your order can ship and be delivered.
- Live 3D order tracking — showing carrier scan events (USPS / UPS) for your packages in the app.
- AI Concierge & Haggle — answering your questions and negotiating time-limited offers; your messages are processed by our AI providers under contract and are not used to train their models.
- Transactional email — receipts, shipping confirmations, verification codes and account notices, sent through Resend from shopveloce.app.
- Optional marketing — a weekly smart digest, price-drop alerts and promotions, only if you opt in; every message has a 1-click unsubscribe and you can switch marketing off in Profile → Notifications.
- Safety & compliance — preventing fraud and abuse, enforcing our Terms, meeting tax and accounting obligations, and responding to lawful requests.
- Improving Veloce — aggregated, de-identified analytics about which features and products people use.
We do not sell your personal information and we do not share it for cross-context behavioral advertising.
5. Your US state privacy rights (California CCPA/CPRA, Virginia, Colorado, Connecticut and others)
Depending on where you live, you have the right to:
- Know / access the categories and specific pieces of personal information we hold about you, and receive a portable copy.
- Delete your personal information — do it yourself instantly at shopveloce.app/delete-account, or email us.
- Correct inaccurate information (Profile → Account details).
- Opt out of the sale or sharing of personal information and of targeted advertising. Veloce does not sell or share personal information for these purposes, so there is nothing to opt out of; we also honor Global Privacy Control signals.
- Limit the use of sensitive personal information (we do not use sensitive information for anything other than providing the service).
- Not be discriminated against for exercising these rights.
To exercise any right, use the in-app tools or email privacy@shopveloce.app. We verify requests by confirming control of the account email (a one-time code) and respond within 45 days. You may appeal a decision by replying to our response; California residents may also contact the California Privacy Protection Agency.
We have not sold or shared personal information in the preceding 12 months. Categories collected in the last 12 months are those listed in Section 2; sources are you, your device, and our sign-in and payment providers.
6. Children’s privacy (COPPA)
Veloce is a shopping service for adults. You must be at least 18 years old (or the age of majority where you live) to create an account or place an order, and at least 16 to browse. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, email privacy@shopveloce.app and we will delete it promptly.
7. Data retention
We keep personal information only as long as your account is active or as needed to provide the service. When you delete your account, your profile, contact details, saved address, wishlist, marketing contact, push tokens, reviews and sign-in links are erased immediately. Completed-order financial records are retained in anonymized form (personal identifiers stripped; amounts, dates, state and ZIP prefix kept) for tax, accounting and fraud-prevention obligations, typically 7 years. Server logs are kept up to 30 days.
See the full table at shopveloce.app/delete-account.
8. Security
All traffic is encrypted in transit (TLS). Data is stored encrypted at rest with Supabase. Payment card data is handled exclusively by Stripe (PCI DSS Level 1). Access to production systems is restricted to authorized personnel with multi-factor authentication, and verification codes are stored only as keyed hashes. No system is perfectly secure; if we learn of a breach affecting your information we will notify you as required by law.
9. Where data is processed
Veloce is operated from, and ships only within, the United States. Your information is stored and processed in the United States.
10. Changes & contact
We will post any changes on this page and update the “last updated” date; material changes will be announced in the app or by email. Questions: privacy@shopveloce.app · support@shopveloce.app · Recoup Digital LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States.