Including the 3–5 day US warehouse shipping policy and the 30-day return & refund policy.
Effective November 8, 2026 · Last updated November 8, 2026
1. Agreement
These Terms govern your use of the Veloce website, Android app (com.veloce.app) and iOS app (com.shopveloce.app), operated by Recoup Digital LLC, doing business as “Veloce” / ShopVeloce.app, a Wyoming limited liability company (Filing ID 2026-002095271) with its principal and mailing address at 30 N Gould St, Ste R, Sheridan, WY 82801, United States (“Veloce”, “we”). By creating an account, browsing or placing an order you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Veloce.
You must be 18 or older (or the age of majority where you live) to buy, and 16 or older to browse. Veloce ships to addresses in the United States only.
2. Your account
Keep your sign-in method secure. Sign-in uses one-time codes or Google / Apple; never share a code with anyone — Veloce staff will never ask for one.
You are responsible for activity under your account and for keeping your shipping address and phone number accurate.
You may delete your account at any time at shopveloce.app/delete-account. We may suspend or close accounts involved in fraud, abuse, chargeback misuse or violations of these Terms.
3. Orders, pricing & payment
Prices are in US dollars. The price shown at checkout (after any Haggle deal, bundle discount, promo code or wallet credit) is the price you pay; applicable sales tax is calculated at checkout.
Payment is processed by Stripe. We charge your card when you complete checkout. An order is accepted when we send the order confirmation email.
Haggle flash deals are time-limited (typically 5 minutes), single-use and non-transferable. Wallet credits (welcome spin, cashback, referral bonuses and review rewards) have no cash value, cannot be withdrawn, and are applied only when you switch on “Apply Veloce Wallet Credit” at checkout (up to 50% of an order). Prices shown on products include free tracked U.S. shipping — there is no separate shipping fee at checkout.
We may cancel an order and refund you in full if an item is out of stock, a price or description was clearly erroneous, or we suspect fraud.
Product videos and 3D models are representations; minor variations in colour and finish can occur.
4. US warehouse shipping policy (3–5 business days)
Every Veloce order ships from a fulfillment warehouse located in the United States via USPS or UPS with tracking.
Step
Timing
Processing & packing
Same or next business day after your order confirmation (orders placed after 2 PM ET or on weekends/holidays begin processing the next business day).
Transit — contiguous US
3–5 business days from the day the carrier scans the package (estimate shown at checkout and on your tracking page). Peak holiday periods or carrier disruptions can extend this to 7 business days.
Alaska, Hawaii, PR & US territories, APO/FPO
5–10 business days.
Cost
Free standard US shipping on every order unless a shipping charge is shown at checkout.
Tracking
Live USPS / UPS scan events in Profile → Orders and at shopveloce.app/track. We email and (if enabled) push you at each milestone.
Address changes
Edit your address in the app until the order is packed (shown on the order). After that, contact support and we will try, but cannot guarantee, a change.
If a package is marked delivered but you cannot find it, check with neighbours and the carrier first, then contact us within 7 days — we will file a carrier claim and reship or refund. Packages lost in transit are reshipped or refunded in full. We do not ship outside the United States.
5. 30-day return & refund policy
30-Day Money-Back Guarantee: if you are not happy with an item, request a return within 30 days of delivery for a full refund of the item price.
How: open Profile → Orders → the order → “Start a return”, or email support@shopveloce.app with your order number. We send a prepaid USPS label for US returns — free return shipping.
Condition: items should be unused, in original packaging with all accessories. Opened items that are defective or not as described are always accepted.
Refunds: issued to your original payment method within 5 business days of the return arriving at our US warehouse (banks can take a further 3–10 days to post it). Wallet credits used on the order are returned to your wallet.
Damaged, defective or wrong item: tell us within 7 days of delivery with a photo and we will replace it or refund you in full — no need to return the item unless we ask.
Exclusions: personalized items, intimate / hygiene products once opened, and gift cards. Clearance items marked “final sale” are refundable only if defective.
Cancellations: cancel from the order page any time before the order is packed for a full, immediate refund.
Your statutory rights under US federal and state consumer law are not affected by this policy.
6. Reviews, content & conduct
Reviews may be written only by customers who purchased the product on Veloce; review rewards are disclosed and do not depend on the rating given. Reviews must be your genuine experience.
Veloce also displays genuine reviews left by verified buyers of the same item through our fulfillment partners' marketplaces (shown with a ✓ Verified Buyer badge and the buyer's country flag) and reviews imported from our other sales channels. Like, share and sold counts shown in the app are real counts of activity on Veloce, except where a count is shown with a “+”, which reports verified sales of that item across our fulfillment network.
You grant us a non-exclusive licence to display content you submit (reviews, photos) in connection with the service. Do not post unlawful, infringing, harassing or deceptive content, and do not use bots, scrapers or exploits.
The Veloce name, V Hyper-Prism emblem, app, 3D models and videos are the property of Recoup Digital LLC or its licensors. The brand kit may be used only to refer to Veloce.
7. AI features
The AI Concierge, Haggle Deal Agent and Snap & Find use automated systems that can make mistakes. Offers are binding only once shown as a locked deal with a code; product information in chat is for convenience — the product page and checkout control.
8. Disclaimers & limitation of liability
Veloce is provided “as is”. To the fullest extent permitted by law, Recoup Digital LLC disclaims implied warranties and is not liable for indirect, incidental, special or consequential damages. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law, including rights under the Magnuson-Moss Warranty Act and state consumer-protection statutes.
9. Disputes & governing law
These Terms are governed by the laws of the State of Wyoming and applicable US federal law, without regard to conflict-of-law rules. Please contact us first at support@shopveloce.app — most issues are resolved within a few days. Disputes that cannot be resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (seat: Sheridan County, Wyoming, or by video), except that either party may bring an individual claim in small-claims court. Class actions are waived to the extent permitted by law. You may opt out of arbitration by emailing legal@shopveloce.app within 30 days of first accepting these Terms.
10. Changes & contact
We may update these Terms; the current version is always at shopveloce.app/terms with the “last updated” date above. Continued use after a change means you accept it. Contact: support@shopveloce.app · legal@shopveloce.app · Recoup Digital LLC · 30 N Gould St, Ste R, Sheridan, WY 82801, United States.